Non-Discrimination Policy
Redeemer Hospice is committed to providing compassionate, patient-centered care to every individual. Our non-discrimination policy ensures that no person is excluded, denied benefits, or treated unfairly based on race, color, national origin, age, disability, sex, or any protected status. We follow all federal and state civil rights laws to guarantee equal access to our services.
If you believe your rights have been violated, you may file a complaint with Redeemer Hospice or with the U.S. Office for Civil Rights.Learn More
Our Commitment to Equal Care
Redeemer Hospice does not discriminate against any person on the basis of race, color, national origin, disability, age, sex, religion, creed, sexual orientation, gender identity, gender expression, marital status, veteran status, political affiliation, or any other characteristic protected by federal, state, or local law.
This policy applies to all aspects of our hospice care services, including admission, treatment, participation in programs, and employment practices.
Federal Law Compliance
Section 1557 of the Affordable Care Act
We comply with Section 1557 of the Affordable Care Act, which prohibits discrimination on the basis of race, color, national origin, sex, age, or disability in health programs and activities.
Title VI of the Civil Rights Act of 1964
We adhere to Title VI, which prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving federal financial assistance.
Americans with Disabilities Act (ADA)
We comply with the ADA, ensuring equal access to our services for individuals with disabilities, including reasonable accommodations when necessary.
Age Discrimination Act of 1975
We prohibit discrimination on the basis of age in programs and activities receiving federal financial assistance.
Language Access Services
Free Language Assistance: If you speak a language other than English, language assistance services are available to you at no cost. We provide qualified interpreters and translated materials to ensure effective communication.
Servicios de idiomas gratuitos: Si habla un idioma que no sea inglés, tiene a su disposición servicios gratuitos de asistencia idiomática. Proporcionamos intérpretes calificados y materiales traducidos para garantizar una comunicación efectiva.
Additional language services are available upon request. Please contact us to arrange interpretation services.
Accessibility Accommodations
We are committed to ensuring that individuals with disabilities have equal access to our services. We provide reasonable accommodations, including:
- Accessible facilities and equipment
- Sign language interpreters
- Materials in alternative formats (large print, Braille, audio)
- Assistive technology and communication aids
- Modified policies and procedures when necessary
If you need an accommodation, please contact us as early as possible so we can work with you to provide the necessary assistance.
Grievance Procedure
If you believe you have been discriminated against or denied access to services, you may file a grievance. Grievances must be submitted within 60 days of the alleged discrimination.
Internal Grievance Process: You may file a grievance with our Compliance Officer, who will investigate and respond within 30 days.
External Complaints: You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, or other appropriate federal agencies.
Accessibility Accommodations
We are committed to ensuring that individuals with disabilities have equal access to our services. We provide reasonable accommodations, including:
- Accessible facilities and equipment
- Sign language interpreters
- Materials in alternative formats (large print, Braille, audio)
- Assistive technology and communication aids
- Modified policies and procedures when necessary
If you need an accommodation, please contact us as early as possible so we can work with you to provide the necessary assistance.
Grievance Procedure
If you believe you have been discriminated against or denied access to services, you may file a grievance. Grievances must be submitted within 60 days of the alleged discrimination.
Internal Grievance Process: You may file a grievance with our Compliance Officer, who will investigate and respond within 30 days.
External Complaints: You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, or other appropriate federal agencies.
Contact Our Compliance Officer
For questions about this policy, to request accommodations, or to file a grievance, please contact:
Phone
956-679-3220
support@redeemerhospice.com
Address
6019 McPherson Rd, Unit 9
Laredo, TX 78041
This policy was last updated on December 2024. We reserve the right to update this policy as needed to comply with applicable laws and regulations.